PygottandCrone

Pygott & Crone Wins Top Industry Award, How to Prepare Your Home for the Winter, Plus More


Welcome to the first edition of Pygott & Crone's monthly newsletter.

In November's edition, the government have promised to bring changes to the process of buying property in an attempt to make it fair for all involved and recent statistics have revealed that 36% of first-time viewings lead to an offer.

Also this month, we share some tips on how to prepare your home for the winter months and we have some advice on how to solve seven of the most common design dilemmas.


Pygott & Crone Launch New 24/7 Service and Win Top Industry Award

 
Pioneering the way forward for traditional estate agency, Pygott and Crone have recently launched a 24/7 service via both their phones and website, as they continually find ways to improve the customer experience for their clients. All telephone enquiries on any matter will now be answered 24 hours a day and in addition, customers can now interact straight with their local offices and staff, booking appointments via their online system. The latest release is the facility to book your property valuation directly with our valuers at a time to suit you, the company’s latest technology allows you to choose a date, pick a time and you can book online at any time of the day and reserve your valuation.

Pygott and Crone aim to provide 24/7 services to clients, combined with all the traditional benefits and personal service a local Estate Agent offers.

Pygott and Crone firmly believe each customer is individual and will at different times require alternative levels of service and communication. Their 12 local Lincolnshire offices employ over 120 professionally trained staff who offer a very personal service on all property related matters. In addition to this, for those customers who prefer out of hours or digital communication, they can now book valuation appointments, and register their buying criteria for property alerts, use Live Chat; all done online at a time convenient for them, so they don’t need to wait until their branches are open.

Paul Wood, a Director of Pygott and Crone, commented; "We have and continue to remain at the forefront of the industry when it comes to understanding and delivering a customer requirement, having the latest software, combined with our own in-house web, graphics and animation team allow us to constantly develop our offering to potential customers. Combining this with high street offices who employ highly trained and motivated teams allows us to deliver an exceptional customer experience."

Kevin Scrupps, Director stated; "Our aim is to understand every client's individual requirements and objectives and work with them through every step of the way from instruction to moving day and beyond, someone from the team is available to support every stage, even after completion. The continued investment and development in technology, services, marketing and staff training ensures we maintain high customer satisfaction ratings."

In addition to their Lincolnshire location, all the Pygott and Crone offices are selected as the best estate agent in their location by The Relocation Agent Network who have over 650 associated offices throughout the UK helping buyers and sellers relocate all over the country. At the recent network conference at the prestigious Park Plaza in London, Pygott and Crone were voted the UK Agent of the Year.

In branch on the High Street, on phones 24/7, on Live Chat, on their website or via your mobile, Pygott and Crone ensures that however you like to communicate they are there to help.

Visit www.pygott-crone.com or call free 24/7 on 0800 9177404 for more information



The Government has Pledged to Make the House Buying Process More Efficient and Less Stressful

 
The UK property market could be heading for a number of changes as the government plans to not only reduce the cost and speed up the process the buying a home but also take away some of the stress many buyers face by introducing new regulations.

Communities Secretary, Sajid Javid, is looking for evidence from a variety of sources such as estate agents, solicitors and mortgage lenders, in a bid to improve the home buying process through better utilisation of current technology and tackle gazumping once and for all.

“We want to help everyone have a good quality home they can afford, and improving the process of buying and selling is part of delivering that. Buying a home is one of life’s largest investments, so if it goes wrong it can be costly. That’s why we’re determined to take action to make the process cheaper, faster and less stressful,” said Javid.

According to recent data, roughly 250,000 sales fall through each year as a result of gazumping, and the government is considering new regulations that would see an agreement on the sale of property locked in until it has been completed.

Javid went on to say that “This can help save people money and time so they can focus on what matters - finding their dream home. I want to hear from the industry on what more we can do to tackle this issue."

In the latest survey from the Department for Communities and Local Government, it was found that almost 70% of sellers and over 60% of buyers found the process stressful due to delays in the transaction. In addition to this, it was reported that almost half of sellers were concerned about a buyer changing their mind. Couple this with the 32% of sellers and 28% of buyers that stated that they were not satisfied with the other party’s solicitor and it is easy to see why changes are being suggested.

Javid commented “Mistrust between parties is one of the biggest issues faced, we want to look at schemes including lock-in agreements. Although one million homes are bought and sold in England each year, around a quarter of sales fall through and hundreds of millions of pounds are wasted, we want to increase confidence in the housing chain,”

Some property experts believe that an overhaul of the process involved is long overdue, such as CEO of National Association of Estate Agents, Mark Hayward. He commented “We are delighted that Government has chosen to include further estate agents regulation in the scope of their Call for Evidence into the house buying and selling process. This is a welcome review of the process, which is currently archaic and does not reflect the twenty-first century”.



36% of First-Time Viewings Lead to an Offer

 
Homeowners are often advised to view a property more than once before putting in an offer, but that hasn’t put off confident UK buyers. According to figures from the Office for National Statistics (ONS), 36% of homeowners are willing to make an offer on a property after only one 30 minute visit.

On average, more than a third of home buyers were prepared to spend more than &226,000 on a property following one viewing.

Joe Gordon, of First Direct who performed the research, said ‘Every week thousands of home buyers are making six-figure decisions based on one quick tour of a property. Unfortunately, a lot of buyers then find they’re faced with expensive repair and renovation bills because they hadn’t done thorough checks beforehand.’

‘While the market is moving so fast in some areas, it’s understandable people feel they need to make a quick decision. But buying a property is the biggest financial commitment most of us will make so it’s vital to do your homework’ he added.

‘Whether you move quickly or take your time, it’s always advisable to have your finances in place before you start your property search.’

The survey discovered that the majority of the impulse buyers tend to be older. It could be suggested that older buyers may have prior experience in buying property, which could be leading to higher confidence in their judgement and decision making.

67% of buyers under the age of 45 said they would need to have at least two viewings of the property, compared to 61% of those aged 45 and over.

Gordon adds ‘Older home buyers might be using previous experience when it comes to viewings and offers. When they see the property they want they’re confident about making an offer quickly. Younger buyers, particularly those entering the housing market for the first time, are more likely to take their time and may make offers on several properties during their search.’



Prepare Your Home for Winter

The winter months are beginning to draw in which means you might soon be seeing an increase in your heating and energy bills, especially if your home is not quite up to scratch.

1. Upgrade/service the Boiler
It’s better to deal with this one now before it gets colder. That old gas boiler you’ve got ticking away could be costing you more money than it’s worth and might not be doing the same effective job it was doing in the 80’s. Getting it serviced (or replaced!) could save you money, energy and could save you from carbon monoxide poisoning.

2. Exclude those Draughts!
You probably don’t even notice a draught during the summer months, in fact, you’re probably grateful for a bit of cold air! During the winter months, however, that draught will seriously contribute to lower temperatures in your home. Make sure you get some draught excluders for the offending doors and windows. If your chimney is decorative, it’s also worth buying a specialist draught excluder to stop the hot air escaping and the cold air rushing in.

3. Bleed the radiators!
Many of us rely on our radiators as the main source of heat during the winter months. So it makes sense that you should ensure they’re all in tip-top condition. If they feel colder at the top than they do at the bottom, then they need to be bled. Grab the key and a towel and get cracking! Your home will be toasty in no time.

4. Protect your pipes
We’ve all read the horror stories about pipes bursting on Christmas day, ruining the day for families. Protect yourself from this disaster by surrounding your pipes in a foam coat known as “lagging”.

5. Double check your energy provider
You might be able to find a better deal if you shop around for an energy provider. Less money spent on heating, more money for spending on hot chocolate and thick woolly cardigans.
 



Seven Common Design Dilemmas

 
Unless you’re building your home from scratch, there are bound to be a couple of existing design niggles that you’re not quite sure how to overcome. However, there’s usually a simple solution! So whether it’s narrow spaces, awkward shapes or annoyingly low ceilings – we have the answer for you!
 
Dilemma 1 - A teeny tiny room
Solution: Install a huge mirror
If you have a floor-to-ceiling mirror you can create the illusion of a larger room. Floor-to-ceiling mirrors as a feature wall can work particularly well as it visually doubles the size of the room and allows light to bounce around the room.
 
Dilemma 2 – A waste of space
Solution: Treat it as an extension of the room
If you’ve got an annoying part of the room that lacks purpose – give it some! If it’s in the bedroom, why not purchase a clothes rail and display some of your favourite pieces outside of the wardrobe. If it’s the living room, try some built-in shelves and fill them with anything from books to framed photos – it’s a chance to be creative.
 
Dilemma 3 – A horrible view
Solution: Create a hideaway
Blinds are a perfect way to block out unsightly views and when in a sheer fabric, they still allow plenty of light through as well. Or you can use foliage as an alternative for outside spaces, not only will it hide any unpleasantries but it will also enhance the look of your own property.
 
Dilemma 4 – A narrow space
Solution: Bring in the stripes
Stripes can visually expand a room as they make your eye travel from left to right. It doesn’t matter if they are narrow or wide stripes, as long as they are horizontal. Whether you paint them directly on to the wall or opt for a stripey wallpaper, it’s one of the easiest ways to make a room look wider.
 
Dilemma 5 – A low ceiling
Solution – Tall curtains & transparent furniture
If you hang curtains from ceiling to floor with no visible rods or rails, the curtains create a waterfall effect that gives the illusion of height in a room. Transparent furniture pieces also work well as unlike opaque pieces, they do not stop light from bouncing around the room.
 
Dilemma 6 – Exposed plumbing
Solution – Embrace them
Having exposed pipes in your home doesn’t have to be an eyesore. In fact, it is often a typical feature of industrial buildings, ex-factory apartments or warehouse conversions. Embrace the ‘industrial feel’ and draw attention to them in a simple, yet sophisticated way. Paint them in contrasting colours to your walls and to each other depending on their function.
 
Dilemma 7 – When open-plan is ‘too open’
Solution – Divide the space
A room that is too ‘open-plan’ can be impractical and a little daunting when you don’t quite know how to utilise the space. Creating different zones within the open-plan room enhances its function and can offer privacy. A freestanding divider adds some structure and can also make a nice accent feature.




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